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#1 crs5

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Posted 09 April 2012 - 01:11 PM

I purchased a pom pom maker last Wed. I get the package today and I rec'd 125 pack apple red Napkins. Go Figure!!!!!!!!!!!!!! This is the second time this has happened. Has anybody else have this happen to them?

Carol:hook

#2 CLLinda

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Posted 09 April 2012 - 02:00 PM

That's kind of weird. :think I would definately call customer service on that one.

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#3 crs5

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Posted 09 April 2012 - 07:15 PM

Yeah, I did. They're going to send it to me by Express mail. They had first wanted me to send them back, but then the lady told me that I didn't have to.

Carol:hook

#4 RoseRed

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Posted 10 April 2012 - 07:42 AM

No. I've always gotten the ordered items.

#5 tnkycrochetnut

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Posted 11 April 2012 - 12:51 PM

So far I've always gotten just what I ordered.

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#6 webpen

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Posted 11 April 2012 - 03:36 PM

I once ordered 2 yards of felt from them and received 2 bolts! My sisters were here when it arrived and we had a good laugh.
They did pay to have it returned.

#7 HappyOldCro

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Posted 11 April 2012 - 04:40 PM

Always got what I wanted, no problem. Even refunds on items that they couldn't fill.

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#8 LI Roe

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Posted 12 April 2012 - 06:21 PM

I've only recently started ordering from them and other than one item not being in stock, so they cancelled that item only, I have not had a problem with any orders.

LI Roe

#9 Nira

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Posted 12 April 2012 - 10:46 PM

I've only recently started ordering from them and other than one item not being in stock, so they cancelled that item only, I have not had a problem with any orders.

LI Roe


Same here but I have only ordered from them once so far.
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#10 crs5

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Posted 13 April 2012 - 10:11 AM

The lady on the phone told me that they were going to ship it by express, I called them 2 days ago and said it shipped, I doubt if they did send it by express mail, because I would've gotten it already. I don't usually order from them online, I usually go to the store, but since they had the free shipping with no minimum order, I figured why go to the store.

Carol :hook

#11 Real Deal

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Posted 19 April 2012 - 12:37 PM

I had a problem with them in the past when I was sent the wrong color yarn. I spoke to them on the phone and explained the problem. I returned the yarn, and they sent me the same incorrect yarn a second time. I called again and went through the entire problem with someone different again. They couldn't seem to get it right. I ended up keeping the yarn.